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Library/People
Several weeks ago I ran short on cash while buying a coffee. I apologised to the operator and said I would return with the right money shortly. She said ‘don’t worry take the coffee and pay me later.' It’s not surprising that a vendor would...
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Library/Strategy and Planning
The tribal wisdom of the North American Dakota Indians passed down from generation to generation says that “when you discover that you are riding a dead horse, the best strategy is to dismount”. It is amazing how much time, effort and energy...
Library/People
P - Provide a Positive Working Environment R - Recognize, Reward and Reinforce the Right Behaviour I - Involve and Engage D - Develop Skills and Potential E - Evaluate and Measure STEP 1--PROVIDE A POSITIVE WORKING ENVIRONMENT Wise executives...
Library/Leadership and Personal
Once these processes are learned company wide, productivity improves through quicker meetings, clearer communications and more obvious accountability. So what are these four processes? Step 1 – Capture Thoughts   Mind mapping begins with a...
Library/Marketing
This one day course uses real-world strategies and tactics on the craft of selling. It introduces practical methods of getting more sales more often, regardless of the industry or product. There will be no vague notions. It will be nuts and bolts...
Library/Marketing
Is your service a key factor in setting you apart from your competitors? Does it frustrate you that while others claim to give service, you deliver better service, quality and value? Most businesses perceive their competitive advantage to be their...
Library/Marketing
As we enter another year, ask yourself a couple of questions.  First of all, are you going to stay committed to your resolution this year?  And second, why have you finally decided to make a commitment to something that you could have started on...
Library/Strategy and Planning
Every business has a bunch of key qualities or attributes that keep your clients coming back. However what could you do in each area to further improve? In today’s climate we need to be strategic around customer retention and satisfaction....
Library/Marketing
The answer to the question is going to be different for every business.  As we are constantly told by the high profile gurus, “Stop marketing at your own risk.  Just get out there and promote your business and value your customers.”  1....
Library/Operations
When I have to give an update or report progress on a particular project or initiative I immediately get a picture of  Now – Where - How in my mind.  This system is also a great way to organise thoughts if asked to give an impromptu update as...

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